After submitting your booking via our website or e-mail we do our best to confirm your tour in 24 hours. Due to increased workload during high season we might not be able to process every booking so fast, so if you don’t get a response from us or book less than 24 hours before the tour please contact us by phone at +37258374800 during regular office hours to confirm your booking.
Our office hours are as follows:
– From May to September 9am to 9pm every day
– From October to April 9am to 6pm every day
For all private tours and day trips we do ask at least 50% pre-payment. We can send an invoice, PayPal link or you can step by our office in the Old Town. On the day of the tour we can unfortunately only take cash. We do not require pre-payment for regular walking tours.
Please note that if your group has made a pre-payment deposit and some members do not show up, they will lose their deposits.
If for any reason you need to cancel a tour, please send us this information as soon as possible. You can cancel without any penalty fee up to 24 hours before the tour. In case of a no-show or cancellation less than 24 hours before the tour, you are also responsible for covering the full cost of the tour.
We try to accommodate all requests for changes and, as a general rule, there is no extra fee for changing your booking if you do it at least 24 hours before your tour. If you have made a group booking and some group members fail to show up at the last moment, you are responsible for compensating us for the related costs (renting a larger vehicle, for example).
Please be aware that our tours take you to the outdoors and while our guides do their best at pointing out where to be careful you are ultlimately responsible for not falling off a cliff or falling off a bicycle. When booking a tour you acknowledge that participation takes place at your own risk and insurance is not provided as part of the package (unless clearly stated otherwise).
You will be also responsible for covering the repair costs of our property if the damage is caused by your misuse.
Traveller Tours OÜ is eligible for value added tax (VAT) and the prices on our website include VAT. If you need an invoice showing VAT, it can be easily issued by our office staff and sent via e-mail.