When things go wrong
What to do in case of an accident?
FIRST make sure you and all the passengers are OK, help if necessary!
After that:
1️⃣ Call Marii and tell what happened
2️⃣ Put on high-visibility vest. Switch on the vehicle hazard warning lights and place the reflective warning triangle 100m (or 200m on a motorway) from the scene to warn approaching traffic
3️⃣ Call the police if necessary. You have to call in case:
- Anyone gets injured
- You cause accidental damage to stationary vehicles where the owner is not present
- If you suspect the other driver to be drunk or on drugs
- If the other party refuses to give you his/her details (name, address, contacts, insurance details) Police numbers: Estonia 112, Latvia 110, Lithuania 02
4️⃣ Take photos of every possible angle
5️⃣ All drivers involved must exchange registration numbers, names, addresses and insurance details
6️⃣ Fill in and ask the other driver to fill in the accident report that you find from the car together with other car documents
7️⃣ Later (when you are back home) ask Marii for insurance form to fill and update exactly what happened
Van Won’t Move/Broke Down?
- Firstly, call to the main contact and figure out if we can fix it on spot or need help.
- Secondly, take care of people. Maybe we can transport them to the final destination somehow or send another van to help you out.
- We also have 24/7 full car assistance service. Call them and ask for help. However, it might take several hours for them to reach you.
- Discuss with your main contact how to take care of tourists.
Main Contacts:
Marii: +372 5393 1432 (Team EST)
Laura: +370 6295 1507 (Team LAT and LIT)
Office Contacts:
Estonia: +372 5837 4800
Car Assistance / Kasko Insurance:
If something happens to the car, then call the free Car Assistance, it works everywhere in Europe.
