Terms and conditions

1. Bookings

After submitting your booking via our website or e-mail we do our best to confirm your tour or contact you in 24 hours. Due to increased workload during high season (May-September) we might not be able to process every booking so fast, so if you don’t get a response from us or book less than 24 hours before the tour please contact us by phone at +372 5837 4800 during regular office hours to confirm your booking.

Our office hours are as follows:
• From May to September 9:00 a.m. to 7:00 p.m. (GMT+3) every day
• From October to April 9:00 a.m. to 6:00 p.m. (GMT+3) every day


2. Payments

We do ask 100% pre-payment for most of our tours. You can pay by credit card or PayPal on our website, we can send you an invoice via email, or you can step by our office in the Tallinn Old Town. On the day of the tour we can unfortunately only take cash.

Please note that if your group has made a pre-payment deposit and some members do not show up, they will lose their deposits.


3. Cancellations

As a traveller, you can always cancel and we will partly or fully refund you. A confirmed reservation can be cancelled by a traveller at any time up to the moment of the actual event.

• When cancelled more than 24 hours before the tour, 100% of the paid amount will be refunded.
• When cancelled less than 24 hours before the tour or in the case of a no-show, no refund is issued.

Statutory cancellation possibilities are exempt from these regulations.


4. Changes

We try to accommodate all requests for changes and, as a general rule, there is no extra fee for changing your booking if you do it at least 24 hours before your tour. If you have made a group booking and some group members fail to show up at the last moment, you are responsible for compensating us for the related costs (renting a larger vehicle, for example).


5. Disclaimer

Please be aware that our tours take you to the outdoors and while our guides do their best at pointing out where to be careful you are ultlimately responsible for not falling off a cliff or falling off a bicycle. When booking a tour you acknowledge that participation takes place at your own risk and insurance is not provided as part of the package (unless clearly stated otherwise).

You will be also responsible for covering the repair costs of our property if the damage is caused by your misuse.


6. Corporate Bookings

Traveller Tours OÜ is eligible for value added tax (VAT) and the prices on our website include VAT. If you need an invoice showing VAT, it can be easily issued by our office staff and sent via e-mail.


These Terms & Conditions were last updated on May 30, 2018.